Refund policy
Last Updated: July 9, 2026
Customer satisfaction is important to us.
Returns
We accept return requests within 7 days of delivery if:
- The product is damaged during delivery.
- You received the wrong item.
- The product has a manufacturing defect.
To initiate a return, please email:
along with:
- Order Number
- Photos of the product
- Photos of the package (if damaged)
Non-Returnable Items
Returns are not accepted for:
- Used products
- Products damaged after delivery
- Minor color variations
- Handmade texture variations
- Customized or special-order products
Refund Process
Once the returned product is inspected and approved:
- Refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
Exchange
We only replace items if:
- Incorrect product received
- Damaged during transit
- Manufacturing defect
Order Cancellation
Orders may be cancelled before dispatch.
Once shipped, orders cannot be cancelled.
Contact
Email: